Can you try in a Browser if it works there (e.g. https://fontgauntlet.com)?
There where several threads about this: e.g.: Alternate/bracket layers not working on Illustrator - #5 by ferfolio
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Can you try in a Browser if it works there (e.g. https://fontgauntlet.com)?
There where several threads about this: e.g.: Alternate/bracket layers not working on Illustrator - #5 by ferfolio