If you are a license holder for Glyphs 2 and want to upgrade to Glyphs 3, you should have received a coupon code for the web store in your mail already. If you have not received anything, please go through these steps:
Double check the e-mail account that is registered with your license. The number one reason for people not finding their licenses is that they used a different e-mail for purchasing their license. To verify, open your .glyphs2license file in a text editor. There is a part that says âEmailâ, like this:
This is the e-mail we sent the upgrade coupon to. If you do not have access to that e-mail anymore, let us know at office at this domain and we update your entry in the license database.
Look for an e-mail with the subject âYour Glyphs 3 50% discount codeâ, or âGlyphs 3: Grace Period, 100% discountâ, respectively.
Double check the spam folder. If you know how to, allow all e-mails from a glyphsapp.com origin.
In your e-mail software, did you ever set up a filter that sorts out e-mails from glyphsapp.com into a separate folder? If so, look into it.
Still cannot find anything? Ask us to resend at office at this domain, stating the name and e-mail address of the old license. We need to verify your purchase and look up name and/or e-mail, and that takes a little time.
2 Likes
mekkablue
(Rainer Erich Scheichelbauer)
Pinned globally
2
Please How do I upgrade from G2 to G3. Cause I am student with a Student license. Secondly I took my laptop to repair shop and since a month now we are on total lock down here in Greece. Please can I be able to upgrade once I get my laptop back?
@mekkablue thanks. Sorry I didnât check my mail well I have the coupon. Please a quick question do I have a limited time to upgrade to G3 since my laptop is still on lockdown?.
I canât find the coupon code. I have checked that the email is correct, but it might have been deleted from the spam folder because it has been too long. My emails to office@thisdomain are rejected as span aswell
Does âGlyphs 3â also work under Sierra 10.12.6?
I still have a laptop on which I have to work sometimes and which I am not âallowedâ to upgrade (regard to MacOS) âŚ
I also replied to an email from Rainer and it was still rejected as spam. strange.
Anyhow, forget the coupon, the app is awesome and Iâm happy to pay full price.
If everything is getting rejected your ISP may have a spammer using their services so have been blacklisted. It would not hurt to contact their support team and ask about it.