Glyphs quits and will not reopen

Hi. I was working in Glyphs 2.5 (1131) on my iMac OS 10.13.4, when the program froze. So I quit and tried several times to open it. No go. I restarted my iMac, but this didn’t help. Please advise. I also downloaded Glyphs 2 from your site, applied the license, but still did not launch. Thanks. Chuck

I just uploaded a new version. You need to activate “Show cutting edge versions” in Preferences > Updates. That might solve the problem. Or, download it here: https://updates.glyphsapp.com/Glyphs2.5.1-1133.zip

Thank you for your quick reply.

I tried downloaded the version you sent me, but I’m still stuck. I wonder, could there be a conflict with the various plugins I loaded onto Glyphs? Also, I cannot use Preferences if I cannot open the program.
I would be glad to share my screen so you could look at the problem more closely. Thanks, CM

Open the app with option and shift key pressed. That will start the app without plugins.

Still no results. Chuck

What is happening in Console and in Activity Monitor when you try to launch the app?

Please tell me where to find these.

In the Utilities. In Finder, choose Go > Utilities (Cmd-Shift-U).

Sorry, I don’t know where to look.

Here is the crash report.Crash Report.pdf (188.1 KB)

We’ll have a look at this, but in the future, please send your crash reports like this:
https://glyphsapp.com/tutorials/crashes

OK. Sorry this is such a headache (at least, for me).

Could you please send the crash report again but as a simple text file?

I managed to select the Send button before Glyphs stopped working. I have the file in plain text with .txt extension, but it was rejected. What other format should I use?

I managed to select the Send button before Glyphs stopped working. I have the file in plain text with .txt extension, but it was rejected. What other format should I use?

Process: Glyphs [14354]
Path: /private/var/folders/*/Glyphs.app/Contents/MacOS/Glyphs
Identifier: com.GeorgSeifert.Glyphs2
Version: 2.5.1 (1133)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Glyphs [14354]
User ID: 501

Date/Time: 2018-04-19 16:59:51.208 -0400
OS Version: Mac OS X 10.13.4 (17E199)
Report Version: 12
Anonymous UUID: 67263946-E79F-9B36-C784-622C9717685C

Time Awake Since Boot: 2700 seconds

System Integrity Protection: enabled

Notes: Translocated Process

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Application Specific Information:
Crashing on exception: -[__NSArrayM floatValue]: unrecognized selector sent to instance 0x6000004472c0

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff480d16bb __exceptionPreprocess + 171
1 libobjc.A.dylib 0x00007fff6fb92942 objc_exception_throw + 48
2 CoreFoundation 0x00007fff481689e4 -[NSObject(NSObject) doesNotRecognizeSelector:] + 132
3 CoreFoundation 0x00007fff48049183 forwarding + 1443
4 CoreFoundation 0x00007fff48048b58 _CF_forwarding_prep_0 + 120
5 Glyphs 0x0000000106eab1f1 Glyphs + 631281
6 AppKit 0x00007fff45e8bf29 _NSViewDrawRect + 83
7 AppKit 0x00007fff4572473c -[NSView _drawRect:clip:] + 1819
8 AppKit 0x00007fff4576cb52 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1735
9 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
10 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
11 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
12 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
13 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
14 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
15 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
16 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
17 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
18 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
19 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
20 AppKit 0x00007fff4576d01f -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2964
21 AppKit 0x00007fff45722656 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 938
22 AppKit 0x00007fff45721ddb -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 327
23 AppKit 0x00007fff45e8d4e0 -[NSView _oldDisplayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2051
24 AppKit 0x00007fff45720e5d -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 253
25 AppKit 0x00007fff4571d0b4 -[NSView displayIfNeeded] + 1581
26 AppKit 0x00007fff4571ca52 -[NSWindow displayIfNeeded] + 321
27 AppKit 0x00007fff45ebd60d ___NSWindowGetDisplayCycleObserver_block_invoke.5902 + 308
28 AppKit 0x00007fff4571c55e __37+[NSDisplayCycle currentDisplayCycle]_block_invoke + 695
29 QuartzCore 0x00007fff5339a3c3 _ZN2CA11Transaction19run_commit_handlersE18CATransactionPhase + 49
30 QuartzCore 0x00007fff53398ea5 _ZN2CA11Transaction6commitEv + 171
31 AppKit 0x00007fff45ed4a72 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 283
32 CoreFoundation 0x00007fff4806a787 CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION + 23
33 CoreFoundation 0x00007fff4806a6af __CFRunLoopDoObservers + 511
34 CoreFoundation 0x00007fff4804d178 __CFRunLoopRun + 1240
35 CoreFoundation 0x00007fff4804ca07 CFRunLoopRunSpecific + 487
36 HIToolbox 0x00007fff4732ad96 RunCurrentEventLoopInMode + 286
37 HIToolbox 0x00007fff4732ab06 ReceiveNextEventCommon + 613
38 HIToolbox 0x00007fff4732a884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
39 AppKit 0x00007fff455dda73 _DPSNextEvent + 2085
40 AppKit 0x00007fff45d73e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
41 AppKit 0x00007fff4580fe7b -[NSApplication _doModalLoop:peek:] + 476
42 AppKit 0x00007fff459f4c9f __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64
43 AppKit 0x00007fff459f4c4c __35-[NSApplication runModalForWindow:]_block_invoke + 75
44 AppKit 0x00007fff45ea3219 _NSTryRunModal + 100
45 AppKit 0x00007fff4580d911 -[NSApplication runModalForWindow:] + 133
46 AppKit 0x00007fff459e2eab __19-[NSAlert runModal]_block_invoke_2 + 158
47 AppKit 0x00007fff459e2dfa __19-[NSAlert runModal]_block_invoke + 75
48 AppKit 0x00007fff45ea3219 _NSTryRunModal + 100
49 AppKit 0x00007fff45882609 -[NSAlert runModal] + 124
50 libdispatch.dylib 0x00007fff7077764a _dispatch_call_block_and_release + 12
51 libdispatch.dylib 0x00007fff7076fe08 _dispatch_client_callout + 8
52 libdispatch.dylib 0x00007fff7077b3e5 _dispatch_main_queue_callback_4CF + 1148
53 CoreFoundation 0x00007fff4808aea9 CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 9
54 CoreFoundation 0x00007fff4804d6ba __CFRunLoopRun + 2586
55 CoreFoundation 0x00007fff4804ca07 CFRunLoopRunSpecific + 487
56 HIToolbox 0x00007fff4732ad96 RunCurrentEventLoopInMode + 286
57 HIToolbox 0x00007fff4732ab06 ReceiveNextEventCommon + 613
58 HIToolbox 0x00007fff4732a884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
59 AppKit 0x00007fff455dda73 _DPSNextEvent + 2085
60 AppKit 0x00007fff45d73e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
61 AppKit 0x00007fff455d2885 -[NSApplication run] + 764
62 AppKit 0x00007fff455a1a72 NSApplicationMain + 804
63 Glyphs 0x0000000106e1a998 Glyphs + 39320
64 libdyld.dylib 0x00007fff707a9015 start + 1

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.AppKit 0x00007fff45908454 -[NSApplication _crashOnException:] + 109
1 com.apple.AppKit 0x00007fff45ed4cb1 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 858
2 com.apple.CoreFoundation 0x00007fff4806a787 CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION + 23
3 com.apple.CoreFoundation 0x00007fff4806a6af __CFRunLoopDoObservers + 511
4 com.apple.CoreFoundation 0x00007fff4804d178 __CFRunLoopRun + 1240
5 com.apple.CoreFoundation 0x00007fff4804ca07 CFRunLoopRunSpecific + 487
6 com.apple.HIToolbox 0x00007fff4732ad96 RunCurrentEventLoopInMode + 286
7 com.apple.HIToolbox 0x00007fff4732ab06 ReceiveNextEventCommon + 613
8 com.apple.HIToolbox 0x00007fff4732a884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
9 com.apple.AppKit 0x00007fff455dda73 _DPSNextEvent + 2085
10 com.apple.AppKit 0x00007fff45d73e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
11 com.apple.AppKit 0x00007fff4580fe7b -[NSApplication _doModalLoop:peek:] + 476
12 com.apple.AppKit 0x00007fff459f4c9f __35-[NSApplication runModalForWindow:]_block_invoke_2 + 64
13 com.apple.AppKit 0x00007fff459f4c4c __35-[NSApplication runModalForWindow:]_block_invoke + 75
14 com.apple.AppKit 0x00007fff45ea3219 _NSTryRunModal + 100
15 com.apple.AppKit 0x00007fff4580d911 -[NSApplication runModalForWindow:] + 133
16 com.apple.AppKit 0x00007fff459e2eab __19-[NSAlert runModal]_block_invoke_2 + 158
17 com.apple.AppKit 0x00007fff459e2dfa __19-[NSAlert runModal]_block_invoke + 75
18 com.apple.AppKit 0x00007fff45ea3219 _NSTryRunModal + 100
19 com.apple.AppKit 0x00007fff45882609 -[NSAlert runModal] + 124
20 libdispatch.dylib 0x00007fff7077764a _dispatch_call_block_and_release + 12
21 libdispatch.dylib 0x00007fff7076fe08 _dispatch_client_callout + 8
22 libdispatch.dylib 0x00007fff7077b3e5 _dispatch_main_queue_callback_4CF + 1148
23 com.apple.CoreFoundation 0x00007fff4808aea9 CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 9
24 com.apple.CoreFoundation 0x00007fff4804d6ba __CFRunLoopRun + 2586
25 com.apple.CoreFoundation 0x00007fff4804ca07 CFRunLoopRunSpecific + 487
26 com.apple.HIToolbox 0x00007fff4732ad96 RunCurrentEventLoopInMode + 286
27 com.apple.HIToolbox 0x00007fff4732ab06 ReceiveNextEventCommon + 613
28 com.apple.HIToolbox 0x00007fff4732a884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
29 com.apple.AppKit 0x00007fff455dda73 _DPSNextEvent + 2085
30 com.apple.AppKit 0x00007fff45d73e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
31 com.apple.AppKit 0x00007fff455d2885 -[NSApplication run] + 764
32 com.apple.AppKit 0x00007fff455a1a72 NSApplicationMain + 804
33 com.GeorgSeifert.Glyphs2 0x0000000106e1a998 0x106e11000 + 39320
34 libdyld.dylib 0x00007fff707a9015 start + 1

Thread 1:: Dispatch queue: com.apple.root.user-interactive-qos
0 libsystem_malloc.dylib 0x00007fff70953e1c tiny_free_list_add_ptr + 1
1 libsystem_malloc.dylib 0x00007fff709523bf szone_malloc_should_clear + 422
2 libsystem_malloc.dylib 0x00007fff709521bd malloc_zone_malloc + 103
3 com.apple.QuartzCore 0x00007fff533a1e91 CA::Render::Array::new_array(unsigned int, CA::Render::Object* const*, bool, unsigned int) + 57
4 com.apple.QuartzCore 0x00007fff5339c187 -[CALayer(CALayerPrivate) _copyRenderLayer:layerFlags:commitFlags:] + 300
5 com.apple.QuartzCore 0x00007fff5339bbe4 CA::Context::commit_layer(CA::Layer*, unsigned int, unsigned int, void*) + 112
6 com.apple.QuartzCore 0x00007fff5339bb09 CA::Layer::commit_if_needed(CA::Transaction*, void ()(CA::Layer, unsigned int, unsigned int, void*), void*) + 325
7 com.apple.QuartzCore 0x00007fff5339ba87 CA::Layer::commit_if_needed(CA::Transaction*, void ()(CA::Layer, unsigned int, unsigned int, void*), void*) + 195
8 com.apple.QuartzCore 0x00007fff53399bd2 CA::Context::commit_transaction(CA::Transaction*) + 2276
9 com.apple.QuartzCore 0x00007fff53398fe1 CA::Transaction::commit() + 487
10 com.apple.AppKit 0x00007fff45702c20 NSPerformVisuallyAtomicChange + 166
11 com.apple.AppKit 0x00007fff45792daa -[NSAnimation(NSInternal) _advanceTimeWithDisplayLink:] + 199
12 com.apple.AppKit 0x00007fff45792c50 -[NSScreenDisplayLink _fire] + 298
13 com.apple.CoreFoundation 0x00007fff48056704 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 20
14 com.apple.CoreFoundation 0x00007fff48056384 __CFRunLoopDoTimer + 1108
15 com.apple.CoreFoundation 0x00007fff48055e7a __CFRunLoopDoTimers + 346
16 com.apple.CoreFoundation 0x00007fff4804d61b __CFRunLoopRun + 2427
17 com.apple.CoreFoundation 0x00007fff4804ca07 CFRunLoopRunSpecific + 487
18 com.apple.Foundation 0x00007fff4a156f26 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277
19 com.apple.AppKit 0x00007fff4570fad9 -[NSAnimation(NSInternal) _runBlocking] + 403
20 com.apple.AppKit 0x00007fff4570f88c __42-[NSAnimation(NSInternal) _runInNewThread]_block_invoke + 102
21 libdispatch.dylib 0x00007fff7077764a _dispatch_call_block_and_release + 12
22 libdispatch.dylib 0x00007fff7076fe08 _dispatch_client_callout + 8
23 libdispatch.dylib 0x00007fff70771b7c _dispatch_root_queue_drain + 902
24 libdispatch.dylib 0x00007fff707717a5 _dispatch_worker_thread3 + 101
25 libsystem_pthread.dylib 0x00007fff70ac1169 _pthread_wqthread + 1387
26 libsystem_pthread.dylib 0x00007fff70ac0be9 start_wqthread + 13

Thread 2:
0 libsystem_kernel.dylib 0x00007fff708fa292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff70ac120e _pthread_wqthread + 1552
2 libsystem_pthread.dylib 0x00007fff70ac0be9 start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff708f9a1e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff70ac2589 _pthread_cond_wait + 732
2 libc++.1.dylib 0x00007fff6e70acb0 std::__1::condition_variable::wait(std::__1::unique_lockstd::__1::mutex&) + 18
3 com.apple.JavaScriptCore 0x00007fff4bcb6736 void std::__1::condition_variable_any::wait<std::__1::unique_lockbmalloc::Mutex >(std::__1::unique_lockbmalloc::Mutex&) + 86
4 com.apple.JavaScriptCore 0x00007fff4bcb63eb bmalloc::Scavenger::threadRunLoop() + 251
5 com.apple.JavaScriptCore 0x00007fff4bcb61e9 bmalloc::Scavenger::threadEntryPoint(bmalloc::Scavenger*) + 9
6 com.apple.JavaScriptCore 0x00007fff4bcb6528 void* std::__1::__thread_proxy<std::__1::tuple<std::__1::unique_ptr<std::__1::__thread_struct, std::__1::default_deletestd::__1::__thread_struct >, void ()(bmalloc::Scavenger), bmalloc::Scavenger*> >(void*) + 40
7 libsystem_pthread.dylib 0x00007fff70ac1661 _pthread_body + 340
8 libsystem_pthread.dylib 0x00007fff70ac150d _pthread_start + 377
9 libsystem_pthread.dylib 0x00007fff70ac0bf9 thread_start + 13

Thread 4:
0 libsystem_kernel.dylib 0x00007fff708fa292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff70ac1009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff70ac0be9 start_wqthread + 13

Thread 5:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff708f9cfa __select + 10
1 com.apple.CoreFoundation 0x00007fff48087aeb __CFSocketManager + 635
2 libsystem_pthread.dylib 0x00007fff70ac1661 _pthread_body + 340
3 libsystem_pthread.dylib 0x00007fff70ac150d _pthread_start + 377
4 libsystem_pthread.dylib 0x00007fff70ac0bf9 thread_start + 13

Thread 6:: Dispatch queue: com.apple.FileCoordination.3
0 libobjc.A.dylib 0x00007fff6fb87178 objc_release + 40
1 libobjc.A.dylib 0x00007fff6fb88042 (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 812
2 libxpc.dylib 0x00007fff70afe96b _xpc_connection_call_event_handler + 35
3 libxpc.dylib 0x00007fff70afd12d _xpc_connection_mach_event + 1092
4 libdispatch.dylib 0x00007fff70774df9 _dispatch_client_callout4 + 9
5 libdispatch.dylib 0x00007fff707750b2 _dispatch_mach_msg_invoke + 488
6 libdispatch.dylib 0x00007fff707840ca _dispatch_queue_serial_drain + 222
7 libdispatch.dylib 0x00007fff707739c2 _dispatch_mach_invoke + 534
8 libdispatch.dylib 0x00007fff707840ca _dispatch_queue_serial_drain + 222
9 libdispatch.dylib 0x00007fff707771b6 _dispatch_queue_invoke + 373
10 libdispatch.dylib 0x00007fff70784f5d _dispatch_root_queue_drain_deferred_wlh + 332
11 libdispatch.dylib 0x00007fff70788d71 _dispatch_workloop_worker_thread + 880
12 libsystem_pthread.dylib 0x00007fff70ac0fd2 _pthread_wqthread + 980
13 libsystem_pthread.dylib 0x00007fff70ac0be9 start_wqthread + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff708fa292 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff70ac1009 _pthread_wqthread + 1035
2 libsystem_pthread.dylib 0x00007fff70ac0be9 start_wqthread + 13

Thread 8:: Dispatch queue: NSDocument File Presenting (QOS: UNSPECIFIED)
0 libsystem_kernel.dylib 0x00007fff708f8f7e __bsdthread_ctl + 10
1 libsystem_pthread.dylib 0x00007fff70ac19aa _pthread_set_properties_self + 46
2 libdispatch.dylib 0x00007fff70781d19 _dispatch_set_priority_and_mach_voucher_slow + 160
3 libdispatch.dylib 0x00007fff70781edb _dispatch_set_priority_and_voucher_slow + 314
4 libdispatch.dylib 0x00007fff70782f7f _dispatch_continuation_pop + 646
5 libdispatch.dylib 0x00007fff7077a783 _dispatch_async_redirect_invoke + 703
6 libdispatch.dylib 0x00007fff707719f9 _dispatch_root_queue_drain + 515
7 libdispatch.dylib 0x00007fff707717a5 _dispatch_worker_thread3 + 101
8 libsystem_pthread.dylib 0x00007fff70ac1169 _pthread_wqthread + 1387
9 libsystem_pthread.dylib 0x00007fff70ac0be9 start_wqthread + 13

Thread 9:
0 libsystem_kernel.dylib 0x00007fff708f020a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff708ef724 mach_msg + 60
2 net.hockeyapp.sdk.mac 0x00000001075712ee exception_server_thread + 201
3 libsystem_pthread.dylib 0x00007fff70ac1661 _pthread_body + 340
4 libsystem_pthread.dylib 0x00007fff70ac150d _pthread_start + 377
5 libsystem_pthread.dylib 0x00007fff70ac0bf9 thread_start + 13

The code strings I’m giving you are not helping, I believe. I won’t try to send any more code to you unless you request it. Thank you to you both for wrestling with this Kopfschmerz. CM

Hi. I emptied the trash, downloaded the newest Glyphs, and then applied the license. This time I got the icon to stay open in Dock, but the program refused to accept my Glyphs font. HTH

Have you tried the steps from the Crashes tutorial? Deleting prefs etc.?

HEY! YAY! I opened a font from inside Glyphs, and it stayed open and editable. I guess the program needed a nice rest since I had been using it for many hours. More than likely, however, there was a conflict in the software.
Thank you for always being willing to look into the issues I encounter in a timely and professional manner.
Chuck

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