It says that the document is not in the correct format. Does anyone know what’s wrong with this document and how to open it?
What file extension does your document have? Which application (Glyphs version) did you edit it in last? What Glyphs version are you using to open it?
The file extension is .glyphs and my current version is 3.2.2 but I don’t remember the version I had when I created this document. This document was saved in the cloud (onedrive) and since then its not working anymore. It also doesn’t work when I try to send it to another person or I try to download it to my laptop.
Cloud services can mess with the contents of files when their sync does not work as expected. Could you send me the file privately via direct message so I can have a look? (Click my profile picture → Message.)
I did! thank you!
The file contains very little information, just this cryptic code:
0000000000000000000000000 0002000
000000<0000000000000cycle chain 2.glyphs
Additional details
The 0s above represent NUL-bytes and there are other non-printing characters in between. The file is just 80 bytes large.
This is not what a Glyphs file normally looks like, which looks more like this:
{
.appVersion = "3212";
.formatVersion = 3;
axes = (
...
);
...
Since the file name “cycle chain 2.glyphs” appears in the file itself, my guess is that the disk that this file is stored on is corrupted somehow.
Did you store the file on an external disk? Those have corruption issues from time to time. Hopefully you have another version of the file stored somewhere else or maybe a data recovery tool can help.
It could also be that the OneDrive caused this issue, but I think that is less likely in this case.
Unfortunately I didn’t store the document on an other place. So I guess its lost, right? But thank you so much for your help°
OneDrive does offer a feature to restore old versions of a file. I have not used this before, but it might be of help to you:
Was this file stored on an external disk or on your main/internal disk of your Mac? I would not trust this disk anymore and try to save the most important files onto another disk. This issue could also affect other files.
Rather than a corrupted file, I wonder if the file might be a link/alias that OneDrive uses as a placeholder when the file isn’t currently synced to the computer? I’ve seen cloud storage desktop apps use weird techniques like this to mimic a storage drive, which are usually transparent to the user until something goes wrong in the desktop app.
@LenaDreyer did you get this “corrupted” file from your OneDrive folder in Finder? You might have better luck if you log in to OneDrive in your web browser and download the file from there. Look for a download button, and do not try to drag and drop from OneDrive in your web browser to Finder (I’ve often seen computer users with less technical experience trying to do it this way, which could result in downloading a link rather than the actual file).
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