Missing character when printing

fabianw · March 24, 2016, 10:11pm

Hello,
I am encountering a missing character when Printing.
In my Glyphs file, and the exported .otf, the character is present. It is also existing in my InDesign file and exported .pdf. When printing from either the InDesign file or the .pdf, the /p is missing. But when i print it as a Bitmap, the glyph is there. I already tried new InDesign documents and different printers, but the error persists. Can this be connected to something i did in the Glyphs file? Or is the error related to something i am doing wrong elsewhere? I hope you can help me.
Thanks in advance,
Fabian

GeorgSeifert · March 24, 2016, 10:15pm

Check the paths in the p. Maybe wrong path direction or two paths on top of each other?

fabianw · March 24, 2016, 10:22pm

They seem to be correct. There are no double paths and Correct Path Direction didn’t change anything.

GeorgSeifert · March 24, 2016, 10:24pm

then it might be a font cache problem. Export the font with a different name.

fabianw · March 24, 2016, 10:33pm

I tried so. The /p is still missing.

fabianw · March 24, 2016, 10:41pm

I now took a copy of another font, exported a new .otf und tried to print it. That is working well. But in my typeface the /p still doesn’t print.

Tosche · March 24, 2016, 10:47pm

If you make other changes and print it, can you see that change? If that stays the same, you’re not seeing the new font.

fabianw · March 24, 2016, 10:51pm

Yes, the changes are visible. I’m exporting directly into the Adobe Font Folder.

GeorgSeifert · March 25, 2016, 6:39am

Can you send a screenshot or better the .glyphs file?

fabianw · March 25, 2016, 2:46pm

Yes, sure

Discorso.zip (25.4 KB)

Tosche · March 25, 2016, 6:11pm

The p looks just fine in my InDesign.

George_Thomas · March 25, 2016, 6:27pm

Works fine for me in InDesign CS6.

fabianw · March 25, 2016, 7:55pm

In mine too… the problem occurs while printing. But only while printing from an Inkjet printer. While printing with a laser printer or as an bitmap, everything is fine. So it might be a Postscript error?!

mekkablue · February 20, 2017, 1:31pm

For reference, because we just fixed a very similar problem (glyph showing up on screen, but missing PDFs and printouts): It seems to have something to do with bad hints placed in the font file. Fixing was easy:

Deleted and reset Standard H&V Stems in Font Info > Masters (read more)
Deleted all (manually placed) hints in the font with the mekkablue script Hinting > Delete All Hints in Font.
Exported again with autohinting and overlap removal enabled. The glyphs in question reappeared in the PDF.