I have created a layered type family with 10 layers.
Apparently for a small numbers of users only 9 of the fonts appear in the font menu. If only the missing font is installed it appears without problems.
For example “Regular” was not accessible on Windows 7 using MSWord2010 and Adobe Illustrator CS6;
and in another case “Bold” was not accessible on Windows 8.1 using Adobe Photoshop and Illustrator CC 2014.
Here is a list of the names of all 10 layers: 3D, Bold, Bottom, Bulb, Line, Neon, Outline, Regular, Shadow, Inline
Is this a problem with the naming convention of the different fonts?
Can anyone help me with this and point me in the right direction?