Problems with font in Microsoft

I’m having an issue with my font. I have made stylistic alternatives that are not working. Here is what a customer wrote.:

“Love this font!! However, I cannot seem to find the lower case letters that already have the swatches attached to them, like in the last picture. Unless that was just an example of what we could do with the font and swatches. I am using windows, i have the fileds extracted and on my computer, i have opened character map and followed the instructions for the alternate glyphs to check if it is there but does not show up.”

Here is a link to what the font looks like.

Thanks for any help.

What exactly are those instructions for alternate glyphs?

In Microsoft Word, you need to open the front panel, switch to the advanced tab, and choose a stylistic set.