TTF font doesn't work on windows

as I’m testing the font on Adobe illustrator on windows i noticed a bug
sometimes it dosent work when i select it and when i type arabic it works but if i try to type latin it changes the font
i tried to select the letters from the glyphs window in illustrator but it shows the no glyph mark as you can see below

what would be the reason for this?!

Font cache? Installation conflict? Could be anything. If it is in the font, you should be able to find a reason with Font Validator.

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I’m still having a problem with the font on windows
after installing the font and while trying to test it on Adobe illustrator
arabic works fine & latin doesn’t work!
though i have features written automatically
what could it be? because it’s not font cache and can’t identify why is it not working on windows and working fine on Mac
Safio-Regular.ttf (38.4 KB)

You mean it is not showing up when selected? Can you send me the .glyphs file please to support (at) (this website without www). I will have a look.

Sent the .glyphs
thank you so much