Glyphs repeatedly crashing after “View–>Show Presenter” [solved]

The subject pretty much says it. I’m on a Monterey 12.6.7, MBP M1, Glyphs 3.1.2 (3151).

Once I selected “Show Presenter”, Glyphs crashed. Launching it again displays the main window with a crash reporter and then it crashes again. Rinse, repeat. Unfortunately I can’t upload an attachment as a new user, but here’s a Notion page with the crash report.

Kind regards,
Matt

@Mark

Hi there,

I apologize for the inconvenience. That should not happen. On my machine it does not crash, so let’s try to fix it for you.

The plugin in the ”Plugins” folder is called ”Presenter Pro.glyphsReporter” and in the ”Repositories” Folder is a folder called ”presenter-pro-plugin”. Can you please delete both manually?

Also, could you check if you have a ”paddle-framework” in the ”Repositories” folder as well? If so, please delete that one too.

After deleting all those, please install Presenter again from the plugin manager.

Maybe that could help? Please let me know!

Thanks so much for your patience and help.

1 Like

Hi @Mark, thanks a lot for your quick answer. :pray:

OK, that took a bit of hunting (I’m a relatively new MacOS user though). I didn’t realise these were supposed to be in the Library, rather than in the actual application package. The curse of knowledge, eh? :wink:

Yes, it solved the issue – my Glyphs came back to life, woohoo! Thank you, Mark.

BTW, tremendous work there. :black_heart: :muscle: :black_heart:

Kind regards,
Matt

Wait, you were putting the plugins into the Glyphs App Package? Who told you to do that? One should never touch that at all, it will break the app certainly. :melting_face:

Always install plugins only via the plugin manager (or if in any other way, follow exact instructions).

Anyway, glad to hear that it works now :raised_hands:

Nope, I didn’t and no one told me to do so. But I was looking for them there initially, that’s that. :upside_down_face:

1 Like