PDF issue rendering

A client of mine sent me a pdf with a strange issue in it. He started a print job with its PDF and select PDF instead of printing (on a mac). Don’t know exactly if it’s an issue of the font or if it’s simply export parameters in Glyphs or something else. The font is in OTF format.
If you could help me it would be great :slight_smile:

LLB Sofia Pro.pdf (41.0 KB)

  • What is the issue?
  • Which app?

The customer and his users want to be able to search in this PDF. In this file, they can’t because of the rendering. In this example, if we search for the word ‘text’, we get no response.

I’m waiting for more details but I think it was created with Word.

EDIT : the software was MS Office lastest version.

Sorry, I’m by no means a super expert, but in curiosity opened your file in Illustrator 23.1.1.

  • Starts with an error: “An unknown imaging construct was encountered.”
  • As you finally open it, you see a bunch of clip groups, practically lines of tiny pics instead of text

AFAIK, Word’s PDF export does not support OTF fonts and will rasterize the text into images. It needs TTF fonts to work.

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The Print-to-PDF function is part of the macOS print dialog, and unrelated to Office, AFAIK. So it should work with OTFs.

But the sample PDF sure looks like the common Word OTF rasterization problem.

A PDF generated with the macOS Print-to-PDF function should usually contain this creator metadata:

Bildschirmfoto 2023-11-16 um 10.53.00

Thanks for your answer. I will take a look at the metadata of the file. :+1: