Problem with vertical metrics

Hi,
I’m experiencing a problem in word microsoft office. My ascenders and descenders are really long and they’re considerably cut off, although working properly in the adobe package.

Here’s a short overview of the font

UPM=1000
Ascenders=800
Cap height=950
x-height=315
Descenders=-500

I tried custom parameters according to this tutorial http://www.glyphsapp.com/tutorials/vertical-metrics but it doesn’t seem to work. Any suggestions?

Hi Martina, please send us the font at support at this domain. We will have a look.

The most important values for you should be winAscent and winDescent, though. I suppose you tried the ‘Microsoft strategy’ described in the tutorial?