After delivering several custom fonts to a client, the developer of their templates have problems using them in Microsoft Word. They have no problems with the files in PPT and Excel, but in Word, the typefaces are changed to Arial (fallback). It works in Word on a mac, just not in PCs. We find it very strange. We have delivered full sets of ‘Windows 1252’, and all the normal font formats (otf, ttf, woff and woff2).
Has anyone here bumped into the same issues, or know how to resolve this?
Thank you in advance.